1. Introduction

Flower To The People (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in compliance with the UK GDPR and Data Protection Act 2018. By using our website (www.flowertothepeople.co.uk) or services, you agree to this policy.

2. Data We Collect

We may process:

• Contact Details: Name, email, phone, address (e.g., when you request a quote).
• Project Information: Garden specifications, photos (for service delivery).
• Website Data: IP address, cookies (via analytics tools like Google Analytics).
• Payment Details: Only if you purchase plants/services online (processed securely via Stripe/PayPal).

We do not collect sensitive personal data (e.g., health information) unless voluntarily provided (e.g., accessibility needs for garden design).

3. How We Use Your Data

4. Data Sharing & Storage

• Third Parties: Only essential partners (e.g., payment processors, cloud storage with GDPR-compliant providers like Google Workspace).
• International Transfers: Data stays within the UK/EEA unless we obtain explicit consent (e.g., for plant orders from EU nurseries).
• Retention: Deleted after 5 years of inactivity (or as required by law).

5. Your Rights

Under GDPR, you can:
✅ Access – Request a copy of your data.
✅ Correct – Update inaccurate details.
✅ Delete – Ask us to erase your data (unless legally required to retain it).
✅ Object – Opt out of marketing or automated decisions.
✅ Portability – Receive your data in a machine-readable format.

To exercise these rights, email callum@regen-gardening.co.uk

 We respond within 30 days.

6. Cookies & Tracking

• Essential Cookies: Enable site functionality (e.g., contact forms).
• Analytics Cookies: Anonymous usage data (opt-out via cookie banner).
• No Third-Party Tracking: We don’t sell data to advertisers.

7. Security Measures

• Encryption: SSL-certified website.
• Staff Training: Confidentiality protocols for all employees.
• Breach Protocol: Immediate action and ICO notification if required.

8. Children’s Privacy

Our services are not directed at under-18s. If we inadvertently collect such data, we’ll delete it promptly.

9. Policy Updates

We’ll notify users of material changes via email or website notices.

10. Contact Us

For questions or complaints:
Email: callum@regen-gardening.co.uk
Phone: 07894943495
Post: 15 Station Road, Huddersfield, HD8 8DG

If unsatisfied, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).